Partners:

• What does Comerco have to offer my company?
• My company already has a call centre, how can Comerco’s services help us?
• My company is a product manufacturer, how can we benefit from Comerco’s customized business solutions?
• What is service protection?
• How will service protection benefit my customers?
• How will my business benefit from selling Service Protection Plans?

Consumers:

• How do I place a service call?
• What is covered and what is not?

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What does Comerco have to offer my company?

Our focus is on partnership, and we will work with your business to create opportunities and solutions that will help your company achieve increased efficiency and superior customer service.

For more information about Comerco offerings, please see the Our Services section.

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My company already has a call centre, how can Comerco’s services help us?

Your company may already have a call centre of its own, creating a partnership with Comerco can enhance and improve your current service offering.

Flexible hours
In peak times or to take calls from different time zones across the continent, we can customize a program to help you.

Advanced Technology
Comerco’s state-of-the-art telephone system has advanced reporting, screening, training and monitoring capabilities.

Professional, bilingual staff
Our customer service centre is staffed with a team of friendly, knowledgeable and bilingual customer service agents who are professionally trained to provide excellent support to your customers.

Cost Efficiency
With the economies of scale generated by our call centre, you may find that it is cost efficient to outsource your customer service to us. For more information about our call centre and customer service offerings, please see the Customer Service and Call Centre Solutions section.

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My company is a product manufacturer, how can we benefit from Comerco’s customized business solutions?

Using the unique combination of our service offerings, Comerco is able to provide front-to-back manufacturer and distributor warranty programs that add value to your product offering.

Professional Customer Service
Our bilingual, friendly customer service agents are professionally trained with troubleshooting techniques. Customer problems can be resolved with one phone call.

Cost Savings and Quality Improvement
We will provide you with customized reports about your warranty program. These reports provide you with the statistics necessary to determine key information about repairs and warranty claims. As a result, you will be able to identify areas for quality improvement and obtain cost savings.

For more information about our warranty program offerings, please see the Manufacturer and Distributor Warranty section.

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What is service protection?

When purchasing a new product, consumers are protected from product failure or default with the manufacturer’s warranty. However, once the manufacturer’s warranty expires, consumers are responsible for all costs of repairs on their products. The result of a product failure or malfunction after the manufacturer’s warranty expires is often expensive and inconvenient. Consumers are left to find a servicer to repair the product and are often left with an expensive bill and uncertainty about the quality of the repair.

Comerco’s Service Protection Plans are the solution to protect against the risk and uncertainty that consumers face once their manufacturer’s warranties expire. Although products are built to provide years of worry-free performance, the need for service is to be expected. In fact, with each passing year, it becomes more likely that products will need repair service. A service contract provides comprehensive coverage, leaving your customers with peace of mind about the continued quality and performance of their products.

For more information about our service programs offerings, please see the Service Protection Program Development section.

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How will service protection benefit my customers?

Comerco’s Service Protection Plans provide coverage and peace of mind after the manufacturer’s warranty expires. They are an affordable, convenient and reliable way for your customers to extend the life of their products. They give consumers uninterrupted, comprehensive protection against unexpected and expensive product failures. Our typical Service Protection Plan includes the following features and benefits:

• Parts and labour coverage
• Unlimited service calls
• No hidden costs or deductibles
• Repairs completed to manufacturer’s specifications
• Inflation protection - today’s rates for tomorrow’s service
• Access to reliable, professional service technicians
• Toll-free customer service line

For more information about our service plan program offerings, please see the Service Protection Program Development section.

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How will my business benefit from selling Service Protection Plans?

Comerco’s service plans are top-quality, comprehensive protection packages for your customers. They add value to your product offering and can give you a competitive advantage in the marketplace. Selling service protection reassures your customers that the top quality products you sell them today are protected against failure even after the manufacturer’s warranty expires.

For more information about our service plan program offerings, please see the Service Protection Program Development section.

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How do I place a service call?

Simply call our toll-free number 1.800.290.9029 and one of our customer service agents will be pleased to assist you. Have your contract or bill of sale available.

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What is covered and what is not?

Although terms and conditions differ from one program to another, most programs will cover parts and labour under normal usage.

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