Our team of customer service professionals provide top quality service, resulting in improved customer satisfaction and retention. Our experience shows that excellence in customer service is the key to success. We have positioned ourselves to provide this superior service to our customers by investing in training and technologically advanced telephone and Internet systems.

Comerco provides excellent support in both of Canada’s official languages. Our customer service centre is staffed with a team of friendly, professionally trained agents.

In order to meet your needs, we work closely with you to develop customized solutions. Our team of program managers and customer service professionals establish program phone scripts, troubleshooting, and hours of operation in order to satisfy client obligations and consumer preferences.

Comerco’s ongoing investment in a state-of-the-art telephone system, Internet and email technology results in high quality and reliable customer service solutions. For your protection, communication and data servers are hosted in a secure off-site location.

Our call centre and computer systems offer a broad range of management reporting capabilities for both inbound and outbound calls. With the information on these reports, such as call levels and peak times, we are able to improve planning and efficiency for your program. Our team leaders use "call coaching" and "chatting" to manage quality control and training initiatives.